Effective Date: January 1, 2026

Welcome to the Community Youth Program ("CYP," "we," "our," or "us") website. By using this website, enrolling in our programs, making a donation, or otherwise interacting with us online, you agree to the following Privacy Policy and Website Terms and Conditions.

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Privacy Policy

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Our Commitment to Your Privacy

Community Youth Program is committed to protecting the privacy of our participants, families, volunteers, donors, and website visitors. We collect only the information necessary to operate our programs and provide services safely and effectively.

Information We Collect

Depending on how you interact with us, we may collect:

• Parent or guardian name

• Participant name

• Date of birth

• Address

• Email address

• Phone number

• Emergency contact information

• School and grade level

• Medical information necessary for participation (such as allergies or medications)

• Authorized pickup contacts

• Payment information (processed through secure third-party providers)

• Volunteer information

• Donation information

• Photos or videos when permission has been granted

• Communications you send to us through forms, email, or phone

Our website may also automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of website visits

This information helps us improve our website and user experience.

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How We Use Your Information

We may use your information to:

• Process program registrations

• Manage enrollment and attendance

• Communicate with families

• Coordinate transportation and emergency contacts

• Provide safe programming

• Process donations and payments

• Respond to inquiries

• Improve our programs and website

• Send newsletters, event updates, and fundraising communications (you may unsubscribe at any time)

• Meet legal, financial, and reporting obligations

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Enrollment Platform

CYP uses Enrollsy to manage participant registrations and enrollment records. Information submitted through Enrollsy is stored securely and accessed only by authorized staff and service providers who require the information to administer our programs.

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Payments

Online payments are processed securely through third-party payment providers. CYP does not store complete credit card or debit card information on our servers.

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Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use our website and to improve functionality.

You may disable cookies through your browser settings, although some features of the website may not function properly.

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Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information.

We may share information only when necessary with:

• Enrollment and software providers

• Payment processors

• Technology service providers

• Government agencies when required by law

• Medical personnel or emergency responders when necessary to protect a participant

• Professional advisors such as auditors, accountants, or attorneys

These providers are expected to protect your information appropriately.

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Text Messaging (SMS)

If you provide your mobile phone number and opt in to receive text messages from Community Youth Program (CYP), you consent to receive informational text messages related to your child's participation in our programs. These messages may include enrollment updates, attendance notifications, schedule changes, emergency alerts, reminders, behavior updates, program announcements, and other important communications.

• Message frequency varies.

• Message and data rates may apply.

• You may opt out at any time by replying STOP to any text message.

• For assistance, reply HELP or contact us at info@cyproanoke.org or (540) 580-5709.

Your decision to opt in or opt out of text messages will not affect your child's eligibility to participate in Community Youth Program. 

 

We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS consent information to third parties or affiliates for their marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

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Children's Privacy

Because CYP serves youth, much of the information we collect is provided by a parent or legal guardian during enrollment.

Parents or guardians may request to review or update their child's information by contacting us.

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Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information.

While we work to protect your information, no website or electronic transmission can be guaranteed to be completely secure.

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Your Rights

You may contact us to:

• Review your personal information

• Request corrections

• Update your contact information

• Request removal from mailing lists

• Ask questions about our privacy practices

Certain information may be retained as required by law or for legitimate organizational purposes.

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Third-Party Links

Our website may contain links to third-party websites. CYP is not responsible for the privacy practices, security, or content of those websites.

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Changes to This Policy

We may update this Privacy Policy and Terms from time to time. Updates will be posted on this page with a revised effective date.

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Website Terms and Conditions

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Acceptance of Terms

By accessing or using this website, you agree to comply with these Terms and Conditions. If you do not agree, please do not use this website.

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Website Use

You agree to use this website only for lawful purposes. You may not:

• Attempt to gain unauthorized access to our systems

• Disrupt or interfere with website functionality

• Upload malicious software or harmful code

• Use this website to violate any applicable law

• Misrepresent your identity or submit false information

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Intellectual Property

Unless otherwise noted, all content on this website—including text, logos, graphics, photographs, videos, documents, and other materials—is the property of Community Youth Program or is used with permission.

You may:

• View website content for personal, non-commercial use

• Download publicly available forms or informational documents

You may not:

• Copy, reproduce, distribute, modify, or republish website content without prior written permission, except as permitted by law.

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Donations

All donations made through our website are voluntary and generally non-refundable unless required by law or due to an administrative error.

If you believe a donation was made in error, please contact us promptly.

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Program Information

We strive to keep website information accurate and current. However, program dates, schedules, fees, eligibility requirements, staffing, and availability may change without notice.

Participation in CYP programs remains subject to enrollment requirements, available space, and organizational policies.

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External Links

Our website may include links to third-party websites for your convenience. CYP does not control or endorse the content or policies of these external sites and is not responsible for their practices.

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Disclaimer

The information provided on this website is for general informational purposes only.

While we make every effort to maintain accurate information, CYP makes no guarantees regarding the completeness, accuracy, or availability of the website or its content.

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Limitation of Liability

To the fullest extent permitted by law, Community Youth Program shall not be liable for any damages arising from your use of, or inability to use, this website, including indirect, incidental, consequential, or special damages.

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Indemnification

You agree to indemnify and hold harmless Community Youth Program, its employees, volunteers, directors, officers, and agents from any claims, damages, liabilities, or expenses arising from your misuse of this website or your violation of these Terms and Conditions.

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Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles.

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Contact Information

If you have questions about this Privacy Policy or these Website Terms and Conditions, please contact:

Community Youth Program

1 Mountain Avenue SW

Roanoke, VA 24016

Email: info@cyproanoke.org

Phone: (540) 580-5709

Website: www.cyproanoke.org